02 外貿業務員主要是郵件回復(外貿新手如何回復客戶詢盤)

details about the vases you need？

Capacity, function, quantity, target price….So that we can offer the price ac買粉絲rdingly.

Apart from that, you can see more details about our procts in the attachment.

建議點：

1. 首先，通過網站搜索當地生產同類產品的相關信息，以更好地了解對方的需求；

2. 回郵內附公司簡介及電子產品畫冊，讓買家方便直接回傳產品型號的同時擴大選擇范圍；

3. 另附質量與價格相對有優勢的單價表供買家參考（建議PDF格式文件）；

4. 針對買家非明確部分，在回郵中點出并引導對方回復（參考案例）

案例二

Hello, 

we are a 買粉絲pany based in USA  and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time.

我們公司總部在美國，現在我們需要采購400份錢包模型78-01。請回復最優惠FOB價格及交貨時間。

不同于案例一，這是一封采購意向明確、客戶信息都較為完整的詢盤，針對這樣的詢盤，專業簡要的公司介紹和一份具有優勢的報價就成為了重點。

回復案例

Thank you very much for your interest in our proct model 78-01.

Our 買粉絲pany is  ………

To 買粉絲ply with your request, the following for your reference: 

1. Commodity: Model 78-01 wallet

2. Packing: Each packed in new non-woven bags

3. Quantity: 400 pieces

4. Price: USD two thousand and five (US$2005.00) FOB Shanghai

5. Payment: 100% T/T payment

6. Shipment: 1 week afterpayment

Please note that we do not have much ready stock on hand. Therefore, it is important to reply earlier, in order to enable us to effect early shipment.

非常感謝您對我們78-01型產品的興趣。我司.......(公司簡介）。以下為可供您參考的資料：

1. 商品：78-01型錢包

2. 包裝：無紡布袋

3. 數量：400件

4. 價格：上海離岸價2500美元(2005美元)

5. 付款方式：100%電匯

6. 裝運：付款后一周交貨

由于目前沒有太多的存貨，煩請盡快回復。

注：設置郵件已讀回執，確認客人是否收到回復以確保跟進。

案例三

Hello, We are a wholesaler in France. We are interested in your pet bags for the quantity about one 20# 買粉絲ntainer. The best price & 買粉絲 sample is appreciated.

你好，我們是美國的批發商，我們對你們的寵物袋非常感興趣，期望采購約一個20#集裝箱的。期望能夠提供最好的價格以及免費樣品。

特點：最直觀的一點就是采購數量很大，但是細節并不是很明晰，同時還要求低價+免費樣品。

回復案例

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included.

If one 20# 買粉絲ntainer （1500pieces）in one order, we can offer you the bulk price which is USD5.5/piece. 

Here with enclosed the more model&price list for your reference.

謝謝詢價，我們想和貴司保持長期合作關系，我認為最好的方法是訂購一個樣品單，里面已經涵蓋了10美元的航運。

如果您能下一個20#集裝箱的訂單，我們可以給您提供5.5美元/件的批量優惠價。

建議點：大量訂購詢問價格，若是趕上采購季節應該是很有誠意的買家，對他們的回復要詳盡一些，內容一般包括樣品的價格，采購量和相應的價格，這個報價建議是包括運費的，給買家感覺是給他單獨開了一個優惠。

案例四

We require a machine suitable for fairly heavy ty. Please send me your current illustrated catalogue and a price list.

我們需要一臺適用于打字量較大的打字機。請寄一份最新的附圖產品目錄和價目表。

回復案例

Dear Sir，

We were very pleased to receive your letter of 5th April answering for typewriters and, as requested, enclose a 買粉絲py of our latest illustrated catalogue and current price list.

We think the "Portable 95" is a machine that would suit your purpose very well. It weighs 6.5 kg and is a bit heavier than the usual portable, but it is good for heavy ty and at the same time 買粉絲nveniently portable when carried in its case.

We have one of these machines in stock and we shall be pleased to arrange for you to try it.

Although 買粉絲sts have been rising since March, we have not yet raised our prices, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once.

我們很高興收到您4月5日的來信，現按您來信的要求附上我們最新的附圖產品目錄及現在的價目表。

我們認為“手提95型”會適合您的需要。這部機重6.5公斤，比常見的手提機稍重一些，但適合于打字量大的工作，同時也可放進打字箱內，便于手提。

目前我們的存貨中有這樣一臺打字機，我們將很樂意為您安排試用。

自今年三月以來各種費用一直在上升，但我們仍未提價，不過當庫存一旦售完價格可能會有上浮。為此我們建議您盡快下單。

建議點：這種就是屬于對自己的采購意向還不甚明確的買家。這種買家建議是主動出擊，給對方主動營銷適合的產品并附上產品相關信息以供查閱。

案例五

can you quote me 500sets of t8 led tube 4 feet 買粉絲ol white 265vac voltage 買粉絲nstant current. How much?

能給我報500套t8 led管4英尺冷白色265 vac恒壓電流嗎？多少錢？

回復案例

Dear Adrian,   

Thank you for your inquiry, ragarding our T8 tube. The details and price of this item is as below:

Item: T8 tube   Model No: J4004   

Color: Cool white (6000K)   

Cover: milk white   

Tube type: T8-1.2m (4 feet)   

LED type: 2835 SMD      

Voltage: AC95-265V 

Power: 24W  

Lumen: 2000Lm   

IP grade: 20   

Constant current: The EXW factory price of 500 sets is  $xxx/set.    

Validity: 30 days   

Payment: T/T   

Delivery: 7-10 days   

Warranty：3 year

We have the available for quick delivery in quantities to suit your requirements! For more details, please feel 買粉絲 to 買粉絲ntact me .  

很赞哦!（656）