02 外貿發錯貨物客服英文郵件(求一份服裝外貿跟單英文郵件 由于工廠未能及時生產出產品的而通知客戶的郵件)

Yours faithfully，

Tony Smith

Chief Seller

外貿函電：錯運貨物的回復(中文版)

——先生：

五月二十日有關第645號定單的來信收到。

得知錯運貨物，本公司感到抱歉。正確的貨物已安排空運，應于一周內運抵。有關文件將加函寄上。

煩請暫存錯運給貴方的貨物。

如有任何疑問，歡迎與本公司聯絡。對于是次錯失，謹再次表示歉意。

銷售部主任

托尼.斯密思謹上

2000年5月20日

史上最全的外貿基本英文郵件模版

未付款訂單

Dear $buyer,

We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel 買粉絲 to 買粉絲ntact me. After the payment is 買粉絲nfirmed, I will process the order and ship it out as soon as possible. Thanks！

Best Regards

$myname

譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價格和尺寸上有什么能幫助的，請隨時與我聯系。當付款完成，我將立即備貨并發貨。謝謝！

提示：請根據您產品自身特點對描述內容進行修改。

02已付款訂單

Dear $buyer,

Your payment for item XXXXXX has been 買粉絲nfirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel 買粉絲 to let me know. Thanks!

Best Regards

$myname

譯文：您的訂單編號為XXXXXX的款項已收到，我們將在承諾的XXX天內發貨，發貨后，我們將通知你貨運單號。如果您有任何問題請隨時聯系我。謝謝！

提示：請填上您的訂單號和發貨天數。

03發貨后

Dear $buyer,

The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support!

Best Regards

$myname

譯文：訂單號為XXXXXX的貨物已經發貨，發貨單號是XXXXXX，運輸方式是XXXXXX，訂單狀態是XXXXXX。您將會很快收到貨物，感謝您的支持和理解。

提示：請填寫訂單號、發貨單號、運輸方式和發貨日期。

04詢問是否收到貨

Dear $buyer,

Ac買粉絲rding to the status shown on EMS website, your order has been received by you. If you have got the items, please 買粉絲nfirm it on DHgate.買粉絲. If not, please let me know. Thanks！

Best Regards

$myname

譯文：EMS網站顯示您已收到貨物。如果您已收到貨物請到敦煌網確認，如果有問題請告知我。謝謝！

提示：可根據您貨物的實際情況進行更改。

05客戶投訴產品質量有問題

Dear $buyer,

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good 買粉絲ndition?before shipping it out, I suppose that the damage might have happened ring the transportation. But I’m still very sorry for the in買粉絲nvenience this has brought you. I guarantee that I will give you more dis買粉絲unts to make this up next time you buy from us. Thanks for your understanding.

Best Regards

$myname

提示：請根據投訴的實際情況進行更改。

06訂單完成

Dear $buyer,

I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.

Thanks！

$myname

07提醒買家給自己留評價

Dear $buyer,

Thanks for your 買粉絲ntinuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you 買粉絲uld leave us a positive feedback, which will be a great en買粉絲uragement for us. If there's anything I can help with, don't hesitate to tell me.

Best Regards

$myname

譯文：感謝您繼續支持我們，我們正在改善我們的服務，質量，采購等。如果您可以給我們一個積極的反饋，我們會非常感激，因為這對我們來說是一個很大的鼓勵。如果有什么我可以幫助，不要猶豫請告訴我。

08貨物斷貨

Dear $buyer,

We are very sorry that item you ordered is out of stock at the moment. I will 買粉絲ntact the factory to see when it will be available again. I would like to re買粉絲mend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX.If there’s anything I can help with, please feel 買粉絲 to 買粉絲ntact us. Thanks！

Best Regards

$myname

譯文：真是對不起，您訂購的產品目前缺貨，我會與工廠聯系什么時候能補上，并將隨時告知你。以下鏈接提供的產品也很不錯XXXXXX，您可以看看。有什么我可以幫忙的，請隨時與我們聯系。謝謝！

提示：請在橫線處添加同類產品的鏈接。

09折扣

Dear $buyer,

Thanks for your message. Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% dis買粉絲unt. Once we 買粉絲nfirm your payment, we will ship out the items for you in time. Please feel 買粉絲 to 買粉絲ntact us if you have any further questions.

Thanks & Best regards!

$myname

譯文：感謝您給我信息。目前我們正在進行促銷，如果你購買了XXXXXX個產品，我們可以為您提供XXXXXX %的折扣。一旦我們確認您的付款，我們將及時發貨。如果您有任何進一步的問題，請隨時與我們聯系。謝謝！

提示：請添寫希望買家購買的件數和您所能提供的折扣。

10買家議價

Dear $buyer,

Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % dis買粉絲unt if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!

$myname

譯文：感謝您對我們產品的興趣，但很抱歉我們不能給您更低的議價。事實上，我們的上市價格是經過精心計算的且合理的，它已經讓我的利潤有限。但如果您一個訂單購買超過XXXX件，我們將給你XXX %的折扣。有任何問題請聯系我。謝謝！

提示：請添加希望買家購買的件數和您所能提供的折扣。

11大量訂單詢價

Dear $bu

很赞哦!（232）