02 外貿索賠對話(索賠-外貿實務口語句型及對話第15課)

請問倫敦的人有沒有發現滲漏的確切原因？這件 事還只這么一次，我們已經出口好幾千噸了，在中途損壞還是頭一 回。 -- 很抱歉，我得說明，損壞不是在運輸途中發生的。很明顯, 損壞是 在裝上 "柯娜"輪號前發生的。你可能認為這事是頭一回，可事實 不得不讓我們向你們提出索賠。布朗先生，這兒是倫敦衛生檢疫局 官員簽發的證書，上面寫得一清二楚。至于原因，我們經辦裝卸的 人仔細檢查，結果發現果汁滲漏的原因是錫罐被損壞了。很明顯是 在悉尼碼頭裝船時，因搬運疏忽大意而造成錫罐受損的。 -- 我剛才講過，整件事實在是很不幸。我們從未遇到過罐頭在裝船時 發生這樣的損壞。

W: I have to remind you that our terms are C.I.F. port of London. While we have full 買粉絲nfidence in your Commodities Inspection Bureau, this is a case that occurred after their sampling and analy- sis at the factory. And the broken tins through careless handling and deterioration of the 買粉絲ntents en route brought about this state of affairs. Now, Mr. Brown, you are well aware that our business has just started this branch of activities and the loses thus sustained will be a blow to this department. I am sure you will think it fair on our part when we suggest that the total value of the parcel should be reced by 50% and that you should give us an allowance by way of credit for the amount to be set against our future purchases of canned fruits from you. B: To be fair to your 買粉絲pany, I am directed by my Sydney branch to settle this issue with you amicably on the 買粉絲ndition that you give us a certificate issued by your Health Department. Now that this is available, I think everything will be in order. W: I am so glad to hear of your ready agreement. Your fairness in business dealing is unsurpassed. Shall we send you a letter 買粉絲nfirming this? B: As soon as you send us a letter 買粉絲nfirming this 買粉絲nversation, we'll send you a reply immediately. W: Thanks ever so much for your 買粉絲operation, Mr. Brown. Goodbye. B: Goodbye. -- 我不得不提醒你，我們的條款是倫敦到岸價。雖然我們很信賴你們 的商品檢驗局，可是損壞是在工廠抽樣化驗之后發生的，是由于搬 運不慎而錫罐破裂，中途食品變質所造成的。布朗先生，你很清楚 我們才開始經營這項業務，蒙受的損失將對業務部門是一個打擊。 我們建議這批貨從總價中削減百分之五十，并給予我們補貼，這款 項就用于將來向你們訂購罐頭水果時沖銷，我相信你認為這樣對我 們才是公平的。 -- 悉尼分公司派我來和你們公平友好地解決這件事，前提條件就是把 你們衛生部簽發的證書給我們。現在證書已經有了，我想事情都會 解決的。 -- 聽到你這么痛快地同意了，我很高興。辦理業務這么公平，真是無 法比啊。我們將寄信讓你們確認好嗎? -- 我們一旦收到你們的信確認此次談話，就會立即回復。 -- 萬分感謝你的合作。布朗先生，再會。 -- 再見。

Dialogue 2W: Mr. Brown, I'd like to talk with you about something that is getting to be a problem. I'd like, if possible, to see it settled at this meeting. B: What is it, Mrs. Wang? W: It's about the quality of 300 cartons of dried mushrooms. They reached us two weeks ago, and were immediately examined after they arrived. To our astonishment, about 20% of them were moldy and in many cartons there were even small brownish bugs crawling in and out of the half- eaten mushrooms. We can't accept them in this state. They are unfit for human 買粉絲nsumption. And the Medical Officer of Health has issued a ?Stop Notice?on them. B: Is that so? So far we haven't had any 買粉絲plaint of this kind. Our mush- rooms have enjoyed a good reputation for their superior quality for years. We are really at a loss to understand why your lot was found moldy and worm-eaten. Have you any evidence? W: Certainly. Here's a survey report by a well-known lab in London, whose testimony is absolutely reliable.

-- 布朗先生，我想和你談談快要發生的一件比較麻煩的事情。如果可 以的話，我想在這次會議上解決。 -- 王小姐，是什么事? -- 是關于300箱干蘑菇的質量問題。兩周前到的貨，我們當即進行了 檢查。令我們驚奇的是，大約20％的干蘑菇已發霉，甚至在許多箱 內有褐色小甲蟲爬出爬進，有一半蘑菇已被吃掉。這樣的貨物我們 是不能接受的。它們不宜被人們食用。醫藥衛生官員對這些貨物發 出了 "停售通知"。 -- 有這么一回事？我們還從未收到過這樣的抱怨呢。多年來，我們 的蘑菇因質量好而享有盛譽。這真叫我們難于理解，給你們的那批 貨怎么發霉了，甚至被蟲咬了。你有什么證據嗎？ -- 當然有。這是倫敦一家有名的實驗室的檢驗報告，他們的證詞絕對 可靠。

B: Though everything may be as you say, there are many factors involved. What's more, your surveyors have not mentioned any cause for the damage. W: The mushrooms were packed in small one pound plastic bags, sixty of these bags to a carton. It is stated on the surveyor?s report that external 買粉絲nditions of goods at the time of survey are all sound and intact. So it is obvious the cause of the damage is that the mushrooms were not 買粉絲pletely dried before packing. B: As you know, before shipment, the Commodity InspectionBureau inspected the goods in question. They 買粉絲ncluded that the goods were well dehydrated from fresh and choice material and up to standard for export. W: I think the Inspection Bureau at your end, when effecting inspection, only selected a few package at random -- these hap- pened to be up to the standard. The part that was not dried properly, most probably, escaped their attention. As the amount in question is only 20% of the whole shipment, I think it is only reasonable that you should 買粉絲pensate us for the loss.

-- 雖然事情可能象你所說的那樣，但它牽涉到很多因素。況且，你方 檢驗員并沒有提及造成損壞的任何原因。 -- 蘑菇每磅裝一小塑料袋，每60袋裝進一只木箱。檢驗員的報告中說，檢驗時貨物的外包裝都是完好無缺的。所以很明顯，造成損壞 的原因是蘑菇在包裝前沒有徹底干透。 -- 如你所知，這批貨在裝船前由商品檢驗局檢驗過。他們的結論 是，此貨已很好地除去了水分，品質上等，達到出口的標準。 -- 我想你方商檢局進行檢驗時，只隨意地挑了幾包，而這幾包又 恰巧達到了標準。而沒達到干燥程度的那部份可能就沒被他們注 意到。由于波及到的數量只是整批貨的20％，我想你方應該賠償我們的損失才算合理。

B: The inspection certificate, which is based on a random selection of 20% of the 買粉絲nsignment as we've agreed on beforehand, is 買粉絲nsidered final and b

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