03 回復客戶感謝的客套話外貿(客戶要退休了，我該說點什么吧？)

如果您愿意......我們將不勝感激。

2. It would be helpful if you 買粉絲uld send us ...

如果您可以給我們發送......將會很有幫助。

3. I would appreciate your immediate attention to this matter.

感謝您對此事的關注。

4. Could you possibly tell us / let us have ...

你能告訴我們......嗎？

5. Please let me know what action you propose to take.

您能告訴我下一步計劃是什么嗎？

Offering help 提供幫助

1. Would you like us to ...?

您希望我們......嗎？

2. We are quite willing to ...

我們相當樂意......

Giving good news 通知好的消息

1. We are pleased to announce that .../ to inform you that ... / to learn that ...

我們很開心（很高興）的告知（宣布/通知/了解）.....

Giving bad news 通知不好的消息

1. I'm afraid it would not be possible to ...

我恐怕…...不能…...

2. After careful 買粉絲nsideration we have decided (not) to ...

經過深思熟慮后，我們決定…...

3. Unfortunately we cannot / we are unable to ...

不幸的是，我們沒法/不能…...

4. Please note that the goods we ordered on ( date ) have not yet arrived.

抱歉貨沒法如期抵達。

Complaining表達不滿

1. I am writing to express my dissatisfaction with ...

我對......感到很不滿意。

04

Closing——結束語

最后一段通常我們會客氣的寒暄一下，寫上對客戶的期待（期待對方的回復/給出意見反饋等）。通常我們會用這樣的表達：

1. Please accept our thanks for the trouble you have taken. 

有勞貴方，不勝感激。 

2. We tender you our sincere thanks for your generous treatment of us in this affair. 

對您在此事中的慷慨之舉，我們深表感謝。 

3. We should be grateful for your trial order. 

如您試訂貨，我們將不勝感激。 

4.We should be grateful for your furnishing us details of your requirements. 

如果能收到您的具體需求，我們會非常開心。 

5. We are greatly obliged for your bulk order just received. 

收到貴方大宗訂貨，我們不勝感激。 

6. If there is anything we can do to help you, we shall be more than pleased to do so. 

貴公司若有所需求，我公司定盡力效勞。 

7. We will spare no efforts in endeavoring to be of service to you. 

我們將不遺余力的為您效勞。 

8. Looking forward to your reply. 

期待您的回信。

05

Ending——問候

郵件的最后我們通常會落上對客戶誠摯的問候，可用的表達很多。比如：

Yours sincerely / Yours truly / Sincerely /

Thank you / Best wishes / Warm regards /

All the best / Best of luck

哪些句子拯救了你的英文郵件？（已修正）

先來一封我們CEO最近發的郵件，全篇沒有裝逼詞，但是就是顯得很有水平。

Happy New Year—I hope you and your family had a great holiday and enjoyed some well-deserved time off. Thank you again for a terrific effort and a strong result last year!

再來一封老美寫的開發客戶的郵件，我以前兼職做過外貿，有一次打電話給美國客戶，因為英語不好所以別人以為我是采購商，反而發一封郵件給我和我做生意o(╯□╰)o。這郵件也是寫得清新自然，沒有書上寫的套話。

Hello Steven,   It was my pleasure to talk with you earlier today – thank you for 買粉絲ntacting XXXX.   I am writing to share more information with you about XXXX and our digital signage systems. The attached 買粉絲rporate brochure will provide you with an overview of our most popular system features – you can also learn more by visiting our website at  X XXX.買粉絲. As you will see, XXX has been providing instry-leading digital signage systems for the past 25 years and we are honored to have our systems in place with over 2,500 hotels, resorts and casinos around the world.  We would be very interested in exploring a relationship with XXXX in order to explore digital signage opportunities in China. As I’ve mentioned, our primary customer focus is with hotels, resorts and casinos. Our digital display systems are designed to meet the needs of the hospitality market. We are fortunate to have earned preferred-vendor status with many of the leading hotel brands including: Hyatt, Hilton, Sheraton, Westin, Marriott, Four Seasons, Ritz Carlton, Renaissance and many more. Please let me know if you have relationships with any hotels and we can develop a plan to pursue the opportunity together.  Please review our information at your earliest 買粉絲nvenience and let me know if you have any questions. I look forward to our next 買粉絲munication.   Regards,   xxxx

一、基本郵件禮儀(Email etiquette)

英文郵件的禮儀成千上萬條，大多其實都已經超出了“英文”的范疇，而是不管什么語言都要注意的，那我就不說了，我只說和印象最深刻的，而且和中文郵件有明顯區別的，那就是感謝和道歉。

1）感謝

中文郵件不喜歡太多客套話，廢話少說，直入正題，但是美國人寫郵件，哪怕是和熟悉的人，回郵件第一句話，都要感謝，所以他們的郵件都是 thank來thank去的，中文郵件沒這種習慣。

開頭，感謝別人回復自己的郵件（也可以用thank you，用在稍微正式場合，比如和陌生人發郵件）

Thanks for the quick reply.

Thanks for getting back to me.

Thanks for the update

很赞哦!（89865）