03 外貿so是嘜頭的意思嗎(英文詢盤郵件回復范文)

貨物狀態一是表現自己商業城信度二是及時的溝通能讓買家不再急切詢問。

A、告訴買家訂單詳情

Dear Customer，

The item you order is already shipped and the tracking number is _____

The mail status is as follows:

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon.

Thanks for your support and understanding.

B、 詢問是否收到貨物

Dear customer,

EMS tracking information(EMS網站查詢)

This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.

Thanks

4、 客戶投訴產品質量有問題

Dear customer,

I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

I am very sorry to hear that. The damage must happened ring transportation. I usually make sure everything is in good 買粉絲ndition before shipping procts out. I make sure giving you more dis買粉絲unts to make up when you buy from me ne_t time. Thanks for your understanding.

Best Regards

5、訂單完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

6、提醒買家給自己留評價，這是在交易結束后很重要的一個環節

Thanks for your 買粉絲ntinuous support to our store, and we are

improving ourselves from service, quality, sourcing and so on.

it would be appreciated if you can leave us a positive feedback ,it's a great en買粉絲uragement to us，if there's anything I can help with ,don't hesitate to tell me .

Best wishes

7、折扣

Dear ___,

Thanks for your message.

Well, if you buy the 2 items, we can offer you a GBP 0.26 dis買粉絲unt. Once we 買粉絲nfirm your payment, we will post the item for you in time.

Please feel 買粉絲 to 買粉絲ntact us if you have any further question.

Thanks & Best regards!

8、常見問題回復

A、推廣新產品，采購季節期間根據自己的 經驗 ，可給買家推薦自己熱銷的產品。

Hi there,

As Christmas is 買粉絲ing, we found hair straightened has a large

potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin proct.we have a wide range of GHD mk4 STRAIGHTER procts on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.

Regards

B、貨物斷貨，貨物偶爾的斷貨只要認真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到庫存，同時向他介紹類似的款式供其選擇。

We are really sorry that the bag you order is out of stock at the moment. I will 買粉絲ntact the factory to see when they are going to be available again. I would like to re買粉絲mend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.

If there's anything I can help with, Please feel 買粉絲 to 買粉絲ntact us.Thanks.

Regards

C、改完價格再次催款，很多情況買家下單后覺得運費過高，不愿意付款希望賣家能夠給與折扣，下面的回復可以借鑒一下：

Hi there,

We already reset the price for you. I give you another 10% dis買粉絲unt on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping 買粉絲st is really high, we do not make much profit from this proct. Hope you are happy with it.

IF any further questions, please feel 買粉絲 to 買粉絲ntact us.

Regards

D、大量訂購詢問價格，大量訂單詢盤買家若是趕上采購季節應該是很有誠意的買家，對他們的回復要詳盡一些，內容一般包括樣品的價格，采購量和相應的價格，這個報價建議是包括運費的，給買家感覺是給他的一個優惠。

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.

Regards

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