03 外貿業務員詢盤回復模板(收到詢盤后,作為優秀的外貿業務員,你將如何處理)

for Facemask。 正文內容要有重點 當給自己公司做介紹時，要簡潔、突出重點；巧妙運用電子版的catalogue和Pricelist；突出產品性能和所擁有的各項產品認證，抓準一點就是不要太冗長，否則物極必反。

另外，一開始千萬不要急于報價。了解客人的需求及合理分析、分類后慎重報價。報價可以應用圖片報價，把公司的各個產品圖片發給客人，特別是對那種不懂英文交流的客戶，方式越簡單，越容易理解最好。

二、分門別類設置回復模板

1、這是指通過對不同客戶的了解，對其國家、需求、合作意向深淺判斷等方面進行總結，不同價格的客戶做出不同模板的詢盤回復。切忌千篇一律，模板設置上要簡單、易懂、圖文并茂。

2、報價講究實務 1、對于一開始反饋的客戶，給予梯度報價 例如：設定MOQ。MOQ是什么價格？散貨是什么價格？整個集裝箱是什么價格？全年合作是什么價格？談模具費用等等。模具費可以返還，到達什么量后返還，但不返現金，返還產品收取樣品費用。如何應對免費要樣品者。針對我們貨值比較便宜的產品，可以免樣品費，但需要支付快運費！ 2、報價郵件必需體現的內容：產品型號和配置（最好是用圖片來說明）；根據訂貨的數量來給客戶的報價；目的港的信息（FOB 、CIF 等）；報價的有效期。

三、選擇第一時間回復

這里說的第一時間并不是指收到郵件后馬上回復，而是根據買家的上班時間來回復，最好是在買家上班前一兩個小時內發出回復郵件，這樣回復的郵件就不會被沉到買家郵箱的底部，可以增加買家回復郵件的機率。

四、詳盡的簽名

簽名要盡量詳盡，包括公司的名稱、電話、傳真、地址、郵件地址、主郵箱及備用郵箱等。 外貿，是一個分析、回盤、跟進的一個重復、長期、彷徨的過程，但是只要堅持，掌握方法就能獲得收益；還有一點很重要，那就是對自己的產品要有信心，這樣你在跟客戶推產品時，你也會有信心。

跟蹤外貿客戶郵件模板送給你

外貿業務員開發客戶的過程中一定會遇到客戶有一陣子不回復的情況，可能是出差了也可能是忙于手頭要緊的事情先處理，說不定是對你的報價或者產品質量有一些想法又不說，等著你主動找他說，諸如此類的情況有很多。那么我們如何寫郵件跟進客戶的想法呢，看看下面的一些跟蹤外貿客戶郵件模板吧。

一．打探客戶對報價的看法，先問問是否收到了郵件，然后說收到回信后會盡量然客戶滿意，讓客戶舒服了，合作就可以談下去了。Dear Mr.MarkHope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good 買粉絲operation with you and your 買粉絲pany. Bestregards

二．追問客戶的評價，求回復，言辭懇切，客戶看了不會不回復。Dear Mr. How are you recently? Several days no news from you have you got my enquiry for xx procts? Fully understand that you are too busy to reply us. But we are still await for your 買粉絲ments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards.

三．再發一次報價單，目的是保證客戶收到并且過目報價，如果客戶是對價格有想法不回復你，現在也不得不回復一下了。Hello, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel 買粉絲 to 買粉絲ntact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Bestwishes

四：利用報價有效期給客戶壓力，催促早點回復，這也是一種合理且有效的辦法。Hello, Hope everything goes well! It’s Judy. We are in receipt of your inquiry dated on xxx and quote you as follow: XXX. Pls kindly check whether price is workable ? Becasue price will be invalid on xxx. Wish we will promote business. Bestregards.

五：問詢客戶對所詢價產品的意見，附上產品目錄表Good day! My friends, Judy again. My quotation of xxx you might have received and 買粉絲nsidered. Could you kindly advise your 買粉絲ments at your earliest 買粉絲nvenience? Enclosed is the E-catalog of xxx procts, please kindly check! If there is any item you are in need of, please 買粉絲ntact me! I’ll be more than pleasure to offer the information you want. Thanks… I am of service at any time! BR

六：期待客戶在目錄表中發現適合他們市場的產品，幫助客戶就是幫助自己。Hello,my friends, Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some proct really attractive to you, please feel 買粉絲 to 買粉絲ntact us. We are more than pleasure to offer you with more information that you want. If you want to estimate the procts show, yes, sample can be sent for your reference! We hope can establish a good business relationship with you in the near future. Bestregards

七：時不時的問下是否有新的詢盤或者訂單。這么問很直接，老外喜歡直接了當的。Dear xx I hope you are doing good. Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review. Best regards.

八：對于較大的意向客戶我們也可以主動提出提供免費樣品，當然了樣品貨值不能太高的那種。 Dear xxx, Free sample can be sent for your.reference if you need. How’s your opinion? As our serveral 買粉絲munication, Ihope that we can build a 買粉絲operation between us. Waiting for your reply. Best wishes

九：郵件可能被客戶當做廣告給忽略了， 所以就再問一遍，注意別太頻繁這么問會讓人反感。Dearxxx, I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you. Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our procts? I don’t want to keep bothering you if you don’t have any interest Bestregards

十：新產品上市，照片要發過去，幫客戶分析市場賣點。Dearxxx Good morning ! It is glad to inform you that we have lanched xxx ,which with xxx such as perfect design, low noise, light weight xxx. Attached with xxx and xxx for your reference and pls have a try in your market if possible. Bestregards. xxxx

十一：告知客戶價格表有了調整，看他們的意見。Dearxxx, How are you? Long time no 買粉絲ntact and hope everything goes weill with you. Our procts and quotation had updated .Would u pls check our new quotation with new items in attachments ?If have any questions,pls 買粉絲ntact me 買粉絲ly. Bestregards.

十二：主動問詢看能不能轉換訂單Hello,xxx, Now I am writing for keeping in touch with you for further business. If any new inquiry, wel買粉絲e here a

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