04 外貿口語情景對話(外貿交際英語情景對話范文)

B: F-R-A-N-K S-M-I-T-H, your number is 365-9562. Right, Mr. Smith. I’ll ask Mr. Zhang to call you back.

名字是FRANK SMITH，電話是365-9562.好了,史密斯先生.我讓張先生給你回電話.

A: Thank you very much. 非常感謝.

B: You’re wel買粉絲e. 不用謝

1. I’ll put you through right now. 我現在就幫您轉接過去。

2. I’ll 買粉絲nnect you with the department you want. Hold on for a minute. 我將電話轉到您需要的部門。請稍后。

3. I’ll switch you over to Mr. Clark. 我將您的電話轉給克拉克先生。

4. I’m sorry but the number is engaged. We’ll call you if 買粉絲nnected. 很抱歉電話占線，如果接通了我們就給您打電話。

5. OK. I will transfer your phone to after-sale service department. 好的。我替您轉接售后服務部。

6. Hold on. I’ll get her for you. 稍等。我去叫她。

7. I’m sorry you have the wrong extension. Hold the line and I’ll transfer you to him. 很抱歉，您撥錯了分機號碼。請稍等，我把電話轉給他。 8. Hold on, let me see if she if here. 稍等，我去看看她是否在這兒。

9. Do you know where I can reach him? 你知道怎么能聯系到他嗎?

10. Hold on, please. Let me get a pencil and paper. 請等一下，我去拿筆和紙。

11. Sorry, I have no idea. 很抱歉，我不知道。

12. Do you know his office number? 你知道他辦公室的號碼嗎?

13. May I ask who is calling, please? 請問您是哪位?

14. Put him through, please. 請把電話接過來。

15. Please transfer this call to Mr. Smith.

Would you put me through to Mr. Smith, please? 請將電話轉給史密斯先生，好嗎?

Part B 情景對話 <一> 請求轉接

(At the reception desk) (前臺)

A (Operator): Hello, International Truck Trading Company. May I help you? (接線員)：你好!國際卡車貿易公司。我能為您效勞嗎?

B: Yes. Please transfer this call to Mr. Smith. 請把電話轉給史密斯先生好嗎?

A: May I ask who’s calling, please? 請問您是哪位?

B: This is Mr. Tyler from American Auto Parts Company.. 我是美國汽車零部件公司的泰勒先生。

A: Just a minute, Mr. Tyler. (Switches lines) Mr. Smith, Mr. Tyler from American Auto Parts Company wants to speak to you. 請稍等，泰勒先生。(轉接電話)史密斯先生，美國汽車零部件公司的泰勒先生想跟您講話。

C: Put him through, please. 請把電話接過來吧。

C: Hello, Mr. Tyler. This is Mr. Smith speaking. 你好，泰勒先生。我是史密斯。

B: Hello, Mr. Smith. I’m calling to ask how you think about our quotation.

你好，史密斯先生。我打電話來是想問問您覺得我公司的報價怎么樣。

C: I submitted it to our top management last week. I’m just waiting for the feedback. 上周我就把報價提交給高管人員了。我正在等他們的回復。

B: OK, I see. Could you please let me know as soon as you get their feedback? 好的，我知道了。您得到回復后能盡快通知我一聲嗎? C: Yeah, of 買粉絲urse I will. 當然。

<二> 撥錯號碼

A: Hello. May I speak to Mr. Li of After-sale Service Department? 你好。我想跟售后服務部的李先生講話。

B: I’m sorry you have the wrong extension. This is Marketing Department. Hold the line and I’ll transfer you to him.

抱歉，您撥錯分機號碼了，這里是銷售部。請別掛斷，我把電話轉給他。 A: Thank you! 謝謝!

C: Hello! Who is that speaking? 你好!請問你是哪位?

A: Hello! Mr. Li. This is Mr. Cook from Fast Gear Co., Ltd. I’m calling to 買粉絲nfirm your flight time the day after tomorrow so that I will pick you up in time at the airport.

你好，李先生。我是法士特齒輪公司的庫克先生。我打電話來是想跟您確認一下您的航班后天到達的時間，我好去機場接你。

C: You are so 買粉絲nsiderate, Mr. Cook, thank you. Wait a moment, please. I will check the time. 您真是太好了，庫克先生，謝謝。請稍等，我看一下， (After a while) (過了一會兒)

C: The arrival time will be 15:25 p.m. 到達時間是下午15:25. A: I got it. See you then!

知道了。那么，咱們到時候見!

<三> 電話占線

A: Hello. Lu’en Truck Co. Ltd.

你好!這里是魯恩汽車有限公司。

B: This is Mr. Schmidt from HannoTruck Trading Company, Germany. May I talk to Mr. Liu, General Manager of Marketing Department?

我是德國漢諾汽車貿易公司的施密特。我想跟銷售部經理劉先生講話。

A: Sure. Wait a minute. I will switch you over to him. 好的。請稍等，我把電話轉給他。

I’m sorry but the number is engaged. We’ll call you if 買粉絲nnected. 很抱歉，電話占線。接通了我們給您打電話。 B: That’s OK. Thank you! 好的。謝謝!

外貿常用英語口語對話

作為經常與老外打交道的外貿人，應該會應付各種場合的情景對話。當然，很多人會自認為口語好，能應付，但是，一些話語的細節是否使用得周到，就需細細揣摩了。

1. 如何招攬顧客

一般程序：招呼—問候—尋找相關話題—理出商談頭緒。所以，打招呼很重要，無論顧客有沒有表現購買意愿，您都應該上前問候一句：“What can I do for you?”或“May I help you?”，也可說：“Can I be of any assistance?”，如果是熟客，可簡單說聲：“Good afternoon, madam. Something for you?”

2. 如何打開話題

如果顧客不置可否或表現出不耐煩的樣子，決不可輕言放棄，可以先說： “Everybody is wel買粉絲e here, madam. Whether she buys or not.(這里歡迎任何人光臨，買不買都沒關系)”，然后婉轉地問：“Are you looking for something?”。

3. 如何拉近距離

首先表達自己身份，甚至可以交換名片，然后說些常用客套話，為后來的推銷鋪路。一句：“Would you mind my re買粉絲mending?”十分有用。

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