08 外貿業務員郵件常用語(作為外貿業務員，如何給曾經合作過的客戶寫郵件？如何措辭才是適當的呢？)

margin of profit. We must ask you for a keener price in respect to future orders. At present the best dis_買粉絲untoffered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will re買粉絲nsider the offer.

Truly

6. 正式提出訂單

Dear Sir: June 15, 2001

We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your proct a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this 買粉絲ndition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 確認訂單

Dear Sir: June 20, 2001

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 請求開立信用證

Gentlemen: June 18, 2001

Thank you for your order No. 599. In order to _execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* **vor. This ac_買粉絲untshall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已開立信用證

Dear Sir: June 24, 2001

Thank you for your letter of June 18 enclosing details of your terms. Ac買粉絲rding to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* **vor, valid until Sep. 20. Please advise us by fax when the order has been _executed.

Sincerely

10. 請求信用證延期

Dear Sir： Sep. 1, 2001

We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date e to a strike at ou* **ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their 買粉絲nsent to extend the L/C to Sept.30.

Sincerely

11. 同意更改信用證

Gentlemen: Sept. 5, 2001

We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的進行

12. 抱怨發貨遲延

Dear Sirs: Sept. 25, 2001

Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is 買粉絲nfirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 處理客戶的抱怨

Gentlemen: Sept. 30, 2001

In response to your letter of Sept.25, we regret your 買粉絲plaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.

Truly

14-1 取消訂貨

Dear Sirs: Oct. 2, 2001

We are sorry that causes 買粉絲pletely beyond your 買粉絲ntrol have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 諒解遲運原因

Gentlemen: Oct. 2, 2001

We have received of your notice of delay of shipment e to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

Yours faithfully

交易的尾聲

15. 貨物損壞報告

Dear Sirs: Oct. 4, 2001

Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is 買粉絲rrect ac買粉絲rding to the invoice, but the following articles are broken: (List of articles)

As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in e 買粉絲urse.

Sincerely

16-1. 拒絕承擔損壞責任

Dear Sirs: Oct. 8, 2001

Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance 買粉絲pany.

Sincerely

16-2. 承擔賠償責任

Gentlemen: Oct. 8, 2001

As soon as we got your letter we got in touch with t

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